Failed collections widget

I have submitted my problem to your chat team nearly every day, frequently 2 or 3 times a day for weeks. I've had promises for noon, soon etc. I also submitted this form, weeks ago and received a promise. No followup. I am doing a system for a major Ugandan Corporation and the only outstanding thing is the payment. I have a very small test program. When I click the Icon I get this failure. I'm attaching the program. I can send you a pic of the screen but I can only attach one file. Please don't ignore this. I'm desperate. Regards Marcelle Silbert (Perth, Australia)

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