Zambia - Disbursement Product Details

OPERATING PROCEDURES

a) The solution allows funds to be disbursed into multiple account holder wallets at the same time.

b) MMM shall create an account for the client specifically for this product.

c) Only Customers registered on MTN Mobile Money can receive payments using this solution.

d) The client shall acquire their own MTN SIM and submit to MMM.

e) The phone number on the SIM card shall be submitted to MMM as part of the onboarding process.

f) The phone number submitted by the client shall be used to setup the disbursement account.

g) The client shall pre-fund their disbursement account prior to effecting any disbursements.

h) The prefunding of the client’s disbursement account shall be done by the client at any of our partner banks or any other authorized outlets/ channels for purchasing e-value.

i) The prefunded account shall be used for disbursements of funds into the wallet of the client’s recipients.

j) The Client shall be responsible for maintaining the list of Payees whose Mobile Money accounts will be credited per the client’s schedule.

k) MMM shall provide the Client with a web link where the Client shall upload its payroll file.

l) The Client shall submit a bulk payment file in a pre-determined format (MS Excel CSV) on the web link provided.

m) The client shall indicate the following details in the file:

  • The name and wallet number of each Payee.

  • The amount to be transferred to each payee

  • A description/narration for each payee

n) The Client shall schedule the date and time of payment using the web page provided.

o) Once the schedule is set, MMM will process the transfers at a go based on the scheduled time.

p) The recipient account numbers listed by the Client shall subsequently be credited with various amounts as specified.

q) A report shall be generated on the status of all payments.

r) The report will reflect whether the transaction has been completed, or not with corresponding reasons in case of a failed transaction.

s) The recipients will be notified of the payment and corresponding details by SMS notification.

t) The message shall be transmitted to the recipient by MMM.

u) The amounts credited by the Client into the recipients’ accounts will reduce the total balance on the Client’s disbursement account.

v) The authorization process for the Client will be configured to allow for 2 levels of authorization for any disbursement (Level A and Level B).

w) The system will also allow for access only for uploading of information.

x) The authorization process shall be structured to ensure that no payment is effected until 1 user on Level A and 1 user on Level B have authorized the payment.

y) Where the Client uses the Service, or any aspect of the Service in any way not contemplated herein, MMM reserves the right to immediate termination of this Agreement.

z) MMM may amend the provisions of this Transaction Procedure time to time as and when required.

SCHEDULE 2: FEES

1. A Fee of ZMW 2 shall be charged per transaction.

2. MMM may revise the fees from time to time per business decision and duly communicate any changes to the client.