OPERATING PROCEDURES

a) The service facilitates the collection of funds from customers for payment of goods and services offered by the partner using the MoMo Pay solution on an e-commerce website.

b) MMM shall (on its Mobile Money platform) create a collections account into which all funds collected will be held.

c) The Client can access the funds at any time once the transaction has been executed.

d) The client can opt for liquidation into their bank account or liquidate on their own from their collections account using other payment channels available on the MTN MoMo platform.

e) The Bank account liquidation service is accessible via the MTN MoMo Partner portal.

f) In case the client opts for liquidation into their bank account, the client’s bank details will be captured as part of the onboarding process by MMM.

g) The Client shall be charged a fee per transaction on their collections’ account.

h) The applicable fees are deducted directly from the client’s collections account as and when transactions are processed.

i) The transaction fees structure is stipulated in Schedule 2 below.

j) The fees may be changed from time to time and will be communicated accordingly on such medium as MMM may deem appropriate.

k) Each transaction performed by the client’s customers shall be subject to the transactional limits applicable as determined by the Bank of Zambia.

l) MMM may amend the provisions of this Transaction Procedure time to time as and when required.

SCHEDULE 3: FEES

This Schedule reflects the fees that shall be applicable to partners who use the Collections product.

DETAILS:

1) A Fee of between 1% to 4% shall be charged per transaction.

2) The fee shall be charged directly on the client’s collections account.

3) A determination of the exact percentage will be done by MMM based on the Type of Business of the client and the expected average transaction value.

The fees can be negotiated between MMM and the client. For more information, please email us at momocommercial@mtn.com.

4) MMM may revise the fees from time to time per business decision and duly communicate any changes to the client.

5) There is no cost per API call.